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Terms & Conditions

Our Newsletter


Terms & Conditions

Purchases

Charlipop Kids accepts Visa, Mastercard, Paypal, bank deposit, money order or personal cheque. Paypal simply requires a credit card number to pay (very easy to use) and is a very secure way of paying online. We are also happy to accept phone credit card payments if you would prefer not to send you details for the system we use - which is a secure merchant system. Payment needs to be made within 10 days unless otherwise agreed between Charlipop Kids and the purchaser. A reminder email will be sent during this time and if not paid by day 10, goods will be returned to stock. Where items are classed as samples, please note they are free from labelling requirements as they are regarded as seconds items. With all seconds and preloved we therefore don't take responsibility on how to best care for your garment.

Please note that all previous customer credit and gift vouchers valid when Charlipop Kids was deactivated in August 2012, will not be reinstated. 

Delivery Policy

Charlipop endeavours to send your parcels the next business day after your order is placed, where possible. We deliver via Australia Post and therefore reflects their postage times based on regular or express post. s

Refunds

Refunds will be accepted for goods not as described or for other reasonable requests such as wrong garment size or garment not meeting needs as first thought. For all refunds, please contact using the contact sform and state reasons for refund request. If refund cannot be offered, we may offer an exchange or store credit instead. We cannot refund freight charges on delivery and return of goods. Charlipop Kids will refund in the same way originally paid. We cannot send cash through Australia Post. Refunds will not be accepted because garments were discounted since initial purchase. Refunds for Preloved garments will be determined on original description (ie if an item did state it had a stain and refund is requested due to item condition, then this is not deemed a reasonable reason for refund). All garments returned for refund must have original tag and copy of the invoice for customer reference. Upon agreement, all refunds can be sent to Charlipop Kids, PO Box 85, Sassafras, VIC, 3787 

Privacy Statement

Charlipop Kids is committed to the new Australian privacy legislation in the way it collects, uses, secures and discloses personal information. The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes My Company Pty Ltd Privacy Policy.

The information we collect

We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:

Information you provide us when you purchase goods or services. This information will include your name, address and contact details. .

Information derived from communications between us and you.

How we use your information

We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information:

To establish and maintain your relationship as a customer of Charlipop Kids.

To provide the garments you have purchased from Charlipop Kids.

To answer your inquiry.

For direct marketing by email, specials on products or services you have shown interest in.

If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Charlipop Kids which you would not like to receive, please contact us and we will remove your name from our mailing list.

Access to your personal information

In most cases, you can gain access to the personal information that Charlipop Kids holds about you, subject to some exceptions allowed by law. If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.

Security

Charlipop Kids will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

The Internet is not always a secure method of transmitting information. Accordingly, Charlipop Kids cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorized access or use of that information

Changes to this Privacy Policy

It may be necessary for us to review and revise our Privacy Policy from time to time. We suggest that you visit our website regularly to keep up to date with any changes.

If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please use the contact us form.